Embedded Files
📮 Explore the functionality of the communications log, which tracks all sent messages.
📮 Explore the functionality of the communications log, which tracks all sent messages.
👍Note:
Ensure that you have set up the Email Composer within the record.
1. Create Your Log
1. Create Your Log
Enhance your workflow by adding the activity log component to the entry builder of the associated record.
1.1. Object Properties
1.1. Object Properties
Property
Description
type (mandatory)
Always activity-log
title (optional)
If false, don’t display a title. If set to a string, displays this string as the title of the tile. If omitted, defaults to “Activity log”.
hideBackground (optional)
If true, the tile’s background is hidden. This can be useful when used inside a tab group.
{
"type": "tab",
"title": "Email Log",
"content": [
{
"type": "activity-log",
"title": false,
"hideBackground": true
}
]
}
2. Utilise a Log
2. Utilise a Log
Maximise productivity and gain valuable insights by leveraging the activity log functionality.
With this feature, every email you send will be tracked and displayed within the log, providing a clear overview of your communication history. Furthermore, the activity log captures reply activities, ensuring that you have a complete record of all email interactions.
Click on the log to view details of the sent emails, and you can also reply without opening your email. Fascinating, isn't it?
2.1. Why is My Email Considered as Spam?
2.1. Why is My Email Considered as Spam?
If your email from the system is being flagged as spam, it may be due to the information indicating that the email is from you but via Clevero. This might confuse your customers, leading them to question the sender's identity and potentially categorise it as spam.
This issue can be resolved by implementing user authentication through Sendgrid. User authentication authenticates and verifies your identity, ensuring that emails come from your business name, enhancing trust and reducing the chances of being marked as spam.
📘Info:
For more information, please refer to the Sendgrid User Authentication documentation.
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